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Posted by Mike V. Florida on May 17, 2008 at 18:45:23

In Reply to: Re: problems with THE BRASS WORKS vender
posted by Bill Brock on May 17, 2008 at 17:59:59

I can see where Brassworks is coming from. If they knew the seam was bad it never would have left the factory. They now have a customer that calls to claim that the seam was bad.

So what happens, do they just take the word of the customer and say fine have it repaired and we will reimbuse you up to X dollars. What if a customer just felt they paid too much and makes a false claim. They go to an office supply store or on line and buy repair tickets. Fill one out, sign it, and send it back into brassworks? What if they split the refund with their local radiator shop? Brassworks is out money.

Now how about the present policy. You call make a claim and sent it back postage paid. Brassworks has your radiator, your money and you have nothing but additional money out of your pocket. Fair?

How about this? Customer calls Brassworks with order number, Brassworks issues a retun number to be placed on the box as well as UPS return sticker.

Now the customer is still out the original cost and the radiator. Brassworks has the radiator back but paid the shipping. From here they look at the radiator and find one of two things;
1) It is their fault they fix it and sent it back no refunds to be made no additional money changes hands. In the end it is exactly the same as now, Brassworks payes shipping both ways and the customer has a radiator that is 100%
2) It really is the customers fault they dropped it and a seam opened up. They get with the customer and tell them it will cost X dollars to fix and X dollars includes the shipping back to them. Brassworks get all the monies due them and the customer get a radiator that is 100%. If the customer refuses, They charge 2x the shipping and ships it back to the customer or Brassworks keeps the radiator fixes it and then sells a reconditioned radiator and makes more money.



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